Shipping

The amount of the shipping costs will be added to the total price of the order. Shipping costs are free in mainland Spain, for orders over € 250. For orders of lesser amount, we have a flat rate of € 6.90 for destinations in mainland Spain, and it will be shown to you before finalizing the purchase.

Shipping costs for France and Belgium are € 19.

If you live in the Canary Islands, Balearic Islands, Ceuta, Melilla or outside national territory in other countries (other than France or Belgium), consult the cost of shipping to these areas through our email, contacto@trofeoscadenas.com, and we will find a suitable solution for you.

The shipment for Spain and mainland Portugal will be made by the courier company Correos Express, with a delivery time to your address, from 24 to 48 hours (business days), from the preparation of the shipment, except for payment by bank transfer, in which In this case, the term will be computed, since the amount is effective in our account.

Shipments to France and Belgium will have a delivery time to your address, from 3 to 5 (working) days, from the preparation of the shipment, except for payment by bank transfer, in which period it will be computed, since the amount is effective on our account.

In some cases and depending on the availability of the product (stock disruption), our staff will contact you to give you a solution and to inform you of the delivery time, once the selected product is available.

The courier company usually delivers during business hours, so if you have a time preference for delivery, you can indicate it to us in the order comment and it will try to comply (to the extent of the route and schedule possibilities, from the delivery company transportation).

RETURNS

In Trophies Chains we wish satisfaction with your order. For this reason, we provide you with various methods to return an item, which may not meet your needs or expectations. Possible cases of return or withdrawal:

A. The product is wrong, has a defect or has been damaged during transport:

We pay great attention to that all our items and shipments are in perfect condition. If you still receive an erroneous or defective item, contact us immediately through contacto@trofeoscadenas.com or by calling us at 987 20 77 65. Before opening the product, verify that the packaging matches the one requested: color , measure, finish, etc. In case of any anomaly, also make an immediate claim, before opening the seal or its packaging.

When the product has been damaged during transport, it is essential that you notify us within 30 days from the receipt of the merchandise and that you record the incidence on the delivery note of the carrier.

Products must be returned in a protected manner, including them in a protective box or bag. Trophies Chains makes a transport company available to the buyer for the removal of the merchandise, completely free of charge. If you want to return the merchandise with a transport company other than the one proposed by Trofeos Cadenas, and the selected transport company offers higher rates, you must assume the difference in transport cost.

B. Withdrawal:

We don't want you to keep anything you don't like, so you can return an item if it doesn't meet your expectations. Therefore, according to the provisions of the Consumer Law, you have the Right of Withdrawal, by virtue of which you can return the product.

The exercise of this right of withdrawal must be carried out within a maximum period of 30 calendar days from its receipt. You must notify us, by email contacto@trofeoscadenas.com, of your decision to withdraw from the purchase made (you can use the following model withdrawal form, if you wish).

Download withdrawal pdf

In order to exercise this right, the product must be in perfect condition and retain the original packaging, as well as all parts. In the event that the products do not arrive in perfect condition, Trophies Chains reserves the right to pay a lower amount in return, a circumstance that will be notified to you.

The refund of the purchase amount will be made once the condition of the merchandise has been verified, through the same payment method used in the purchase and, in any case, in a maximum of 14 calendar days from the reliable receipt of the request for withdrawal, as long as it is Trophies Chains who manages the collection of the article. In the event that you return the item through a transport company of your choice, the period of 14 days will begin to compute from when Trophies Chains has effective knowledge of the shipment of the merchandise or, failing that, from the